Accessibility Statement

Last Updated: October 27, 2024

Effective Date: October 27, 2024

1. Our Commitment

LluviaSegura is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website provides equal access to information and functionality for all users.

2. Standards Compliance

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with various disabilities.

Our accessibility efforts are ongoing, and we are committed to improving accessibility by:

  • Conducting regular accessibility audits
  • Implementing accessibility best practices
  • Training our staff on accessibility principles
  • Ensuring new content meets accessibility standards

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Keyboard Navigation

All interactive elements on our website can be accessed and operated using only a keyboard. This includes navigation menus, forms, buttons, and links.

3.2 Screen Reader Compatibility

Our website is compatible with screen readers and other assistive technologies. We use proper heading structure, alt text for images, and ARIA labels to provide context and meaning.

3.3 Color and Contrast

We maintain sufficient color contrast ratios to ensure text is readable by users with visual impairments. We do not rely solely on color to convey information.

3.4 Focus Indicators

All interactive elements have clear focus indicators to help keyboard users navigate through the site.

3.5 Responsive Design

Our website is designed to work well on various devices and screen sizes, including mobile phones, tablets, and desktop computers.

3.6 Alternative Text

All images include appropriate alternative text that describes the content or function of the image.

3.7 Semantic HTML

We use proper HTML markup to ensure content is correctly structured and accessible to assistive technologies.

4. Known Issues

We are currently aware of the following accessibility issues and are working to address them:

  • Some third-party content may not be fully accessible (we are working with providers to improve this)
  • Video content may need additional captioning improvements

5. Technical Specifications

Our website is designed to be compatible with:

  • Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
  • Voice control software
  • Keyboard-only navigation
  • Browser zoom up to 200%
  • High contrast mode
  • Modern browsers (Chrome, Firefox, Safari, Edge)

6. Accessibility Support

If you encounter accessibility barriers on our website, please contact us. We are committed to providing accessible alternatives and will work to resolve any issues promptly.

6.1 How to Contact Us

For accessibility support, please contact us using one of the following methods:

  • Email: [email protected]
  • Phone: +56 32 555 9020
  • Mail: Av. España 760, Valparaíso, Chile

6.2 What to Include in Your Request

When contacting us about accessibility issues, please include:

  • The web page or content you're trying to access
  • A description of the accessibility barrier you encountered
  • Your preferred method of contact
  • Any assistive technology you're using

7. Third-Party Content

Our website may contain links to third-party websites or embed content from third-party sources. While we strive to ensure all embedded content is accessible, we cannot guarantee the accessibility of external sites or content.

8. Continuous Improvement

We are committed to continuous improvement of our website's accessibility. Our accessibility efforts include:

  • Regular accessibility testing with both automated tools and manual testing
  • User testing with people who have disabilities
  • Staff training on accessibility best practices
  • Staying updated with evolving accessibility standards
  • Implementing user feedback to improve accessibility

9. Legal Compliance

This accessibility statement reflects our commitment to making our website accessible to all users, in accordance with applicable accessibility laws and standards including:

  • Web Content Accessibility Guidelines (WCAG) 2.1
  • Section 508 of the Rehabilitation Act
  • Americans with Disabilities Act (ADA)
  • Chilean accessibility regulations

10. Updates to This Statement

We will update this accessibility statement periodically to reflect our ongoing accessibility efforts and any improvements we make. The date of the most recent update will be indicated at the top of this statement.

11. Feedback and Suggestions

We welcome your feedback and suggestions on how we can improve the accessibility of our website. Your input helps us create a better experience for all users. Please feel free to contact us with any accessibility-related questions, concerns, or suggestions.